To put it simply, a contact center is the primary means by which a company interacts with its customers. Contact Center as a Service (CCaaS) solutions provide a customer experience beyond only voice calls, adopting digital channels like chat and SMS to expand with customer preferences. CCaaS technology enables businesses with on-demand scalability, global reach, and easy integrations to route customers to the appropriate agent as quickly and efficiently as possible.

Today’s customers want a seamless customer journey across all communication channels, starting with their communication channel of choice. CCaaS (Contact Center as a Service) empowers customers and agents to engage in effortless conversations across voice, email, chat, text and social media.

Reduce costs and increase efficiency by leveraging the Power of AI (Artificial Intelligence). Your next generation Contact Center can handle 75%-90% of queries without agent interaction, provide real-time guidance to agents shorten call handle times, and deliver interaction analytics back to business leaders which uncover insights to drive improvements in customer satisfaction.

As Enterprises continue to replace traditional PBXs with Unified Communications as a Service (UCaaS) cloud-based subscription platforms at an incredible pace. With our UCaaS TCO tools, we help businesses select the best unified communications and collaboration platforms from the top UCaaS suppliers on the market. We also deliver bespoke training packages to help maximise your UC investments.